Support

Something not working, or have an idea? Email us and a real person will reply, usually within two working days.

Please include the app name, your iPhone model, your iOS version and what happened.

I'd like a refund

Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com and sign in with the Apple Account you used to buy the app.

I've got a new iPhone

You only pay once. Sign in to the App Store with the same Apple Account and download the app again for free. If an app has a "Restore purchases" button, tap it.

Can I share an app with my family?

Where Family Sharing is switched on for an app, members of your Apple Family Sharing group can download it at no extra cost.

Privacy questions

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